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Always With The Appliances... - Michael M Jones

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March 25th, 2009


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09:39 am - Always With The Appliances...
So last night, my refrigerator abruptly stopped working. Just... fail. No lights, no ice-grinding, water-dispensing, cold-making action. I didn't discover this until 3 AM. (What? Perfectly normal time to be up!)

Call LG service line. They tell me to unplug it, wait 20 minutes, plug back in. I do. Nothing. I repeat it. Nothing. The circuit breaker downstairs is fine. The outlet works. The refrigerator does not. Call them back. They recommend I call Home Depot... who don't come to work until 8 AM.

8 AM. Call Home Depot. They ask for service contract number, which I can't find. They refer me to GE/LG again. I call GE. They happily find my service contract number and schedule an appointment for tomorrow. Suggest I call the repair company, Alpha, directly to see if they can squeeze me in sooner.

I call Alpha. They can't come out today or tomorrow.
I call GE back, ask for another company. Turns out that Alpha is the only one willing to service LG brand appliances under contract to them in the area. Furthermore, the soonest Alpha can see me is Tuesday the 31st. The nice GE person is appropriately annoyed on my behalf, but it doesn't change the fact that the soonest I can get help is almost a week away. I accept this appointment, praying for cancellation.

Then I start calling around the area to see if anyone services LG. Nope. Nada. Zip. LG is like the pariah brand. Wait! Sears is willing to send someone out to look at the problem and diagnose it. On Saturday. For a fee. And no guarantee of even being able to fix it then and there.

Oh, and as mentioned in a previous entry, I'm not even -around- for the next four days, so anything scheduled will have to conform to my beloved wife's work schedule.

Well then. Time to get some ice for the cooler. And pray for cool weather.

Moral of the story? When buying appliances, find out how good the service for them is in your area, lest you be stuck with an extremely limited set of options come emergency time.

I'm going back to sleep.

(P.S. Can't tell if that coldness in the refrigerator is just residual cold, or if it's still cooling on stealth mode, or wishful thinking, or what. Maybe if I just leave it closed it'll keep things cool for now... What do you think, am I living in a fool's paradise?)
Current Mood: annoyedannoyed

(4 comments | Leave a comment)

Comments:


[User Picture]
From:kynthia79
Date:March 25th, 2009 03:48 pm (UTC)
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NO idea! But I wish you luck...isn't that the new fridge?
[User Picture]
From:eevieivy
Date:March 25th, 2009 03:48 pm (UTC)
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I grew up in hurricane-country where the power went out A Lot. If you keep the fridge closed up, opening it as infrequently as possible, you can get an icebox-effect out of it for about 24-48 hours. I wouldn't rely on tempermental things like eggs or meat, however, after the first 24 hours.

I have definitely learned a lot from your post. :)
[User Picture]
From:seawasp
Date:March 25th, 2009 04:32 pm (UTC)
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I recommend using dry ice in the freezer compartment, and maybe small chunks in the fridge near stuff that can survive freezing. Done that myself several times during long-duration power failures.
[User Picture]
From:nicci
Date:March 25th, 2009 08:21 pm (UTC)
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it is time to invest in disposable coolers and lots of bagged ice, as we did when we had power outages. =D

we still lost everything in the freezer... alas.

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